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Delivery & Returns


We're operating as a very small team, but rest assured we're working hard to get your orders to you as swiftly as possible. Thank you for your patience! :)



Hello to all of our EU customers! 

Below is a breakdown of some of the charges you may incur when ordering goods from the UK to be shipped to EU countries:

  1. You will be required to pay import tax based on your own country’s tax authority if your order is over €22. We estimate this should be around 17-23% of the total order value including all postage costs. 
  2. You will be charged import duties on the order if the order value is over €150, these will be calculated by your own country’s customs authority. 
  3. There will be a surcharge that carriers have introduced for UK to EU shipments, this stands at approx £4.50-£10 per delivery and relates to them processing the taxes and duties.
  4. If you don’t pay the customs bill by the courier’s deadline, the parcel will be returned to us by the border authority. At checkout, please supply us with your email address and telephone number so that the courier can contact you regarding the charges due. If your parcel is returned to us we can look at refunding the cost of the goods taking into account any return charges that may have been applied.

We value our European customers dearly and we will do our best to ensure fees are minimal and our paperwork is correct, but we cannot guarantee what the exact charges will be once the parcel leaves us. If you have any questions or concerns when placing your order, please get in touch with us at and we will do our best to help. We love you Europe! <3



Standard UK Delivery (excluding Highlands, Islands) - £4

Delivered within 3-5 working days

Just buying a card or two? Postage for cards will be charged at £1.50

Standard UK Delivery for Orders over £65 - FREE*

Delivered within 3-5 working days

*Unfortunately we are unable to offer free delivery on some of our much larger items! See 'Standard UK Delivery (Large Parcel)' below

Standard UK Delivery (Large Parcel) - £14.95

Delivered within 3-5 working days

Please note that a limited number of our larger items must be packed individually and will require an additional shipping cost of £14.95 per parcel

Standard UK Furniture Delivery - £24.95

Delivered within 7-10 working days

Highlands and Channel Islands - £7.95

Delivered within 1-3 days


Standard European Delivery - £14.95

Delivered within 3-5 working days

Standard European Delivery (Large Parcel) - £24.95 

Delivered within 3-5 working days

Please note that a limited number of our larger items must be packed individually and will require an additional cost of £24.95 per parcel to ship outside of the UK

(incl. Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

Outside of Europe

For our non-European customers, we'd still love to serve you.  Please contact us with details of what you'd wish to purchase at and we'll get back to you with accurate shipping costs and delivery time estimates.


Refunds & Returns

Not totally feeling your purchase? Hey, it happens and we understand! We offer a full refund, exchange, or credit note for unwanted items if reported to us within 7 days & returned within 14 days of receipt.

What we'll need from you:

- your order number
- details of the goods you intend to return
- preferred/appropriate reimbursement (refund or exchange)

A few niggly things:

- we don’t currently cover the delivery costs of returns, unless your goods are damaged or faulty
- goods must be returned in an unused & re-saleable condition
- all is not lost! Goods reported & returned after 14 days but before 28 days still qualify for either an exchange or credit note, because we’re nice like that
- we’re sorry, but we can’t process returns for earrings for hygiene reasons!

We endeavour to process any postal return, refund, exchange, or credit note within 14 days of receipt of the product.


Received a faulty product?

Dang, we’re sorry! If goods are faulty or damaged, we will offer a full refund, exchange, or credit note if returned to us within 28 days. We will bear the cost of returning faulty goods to OKLA, because we’re really, really sorry!