Delivery & Returns

Shipping update - Covid19


Due to the current global situation surrounding Covid-19 there may be delays with your delivery. We're operating as a very small team, but rest assured we're working hard to get your orders to you as swiftly as possible. Thank you for your patience! :) 

 

Ready to Place Your Order?


We’re on it! Our delivery options and costs are detailed below, so you can choose the delivery method that best suits you. And because we like you, if you spend over £50 UK standard delivery is FREE!

 

(NEW!) Click & Collect - FREE

Simply select 'Pick up' when you reach checkout and we'll aim to have it ready for you within 24 hours


Standard UK Delivery (excluding Highlands & Islands) - £4.95

Delivered within 3-5 working days


Standard UK Delivery for Orders over £50 - FREE! NADA! ZILCH!*

Delivered within 3-5 working days

*Unfortunately we are unable to offer free delivery on some of our much larger items! See 'Standard UK Delivery (Large Parcel)' below


Standard UK Delivery (Large Parcel) - £14.95

Delivered within 3-5 working days

Please note that a limited number of our larger items must be packed individually and will require an additional shipping cost of £14.95 per parcel


Highlands and Channel Islands - £6.95

Delivered within 1-3  days

 


Standard European Delivery - £14.95

Delivered within 3-5 working days


Standard European Delivery (Large Parcel) - £24.95 

Delivered within 3-5 working days

Please note that a limited number of our larger items must be packed individually and will require an additional cost of £24.95 per parcel to ship outside of the UK

(incl. Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)


Outside of Europe

For our non-European customers, we'd still love to serve you.  Please contact us with details of what you'd wish to purchase at support@okla.co.uk and we'll get back to you with accurate shipping costs and delivery time estimates.







Refunds & Returns


Not totally feeling your purchase? Hey, it happens and we understand, we’re here for you! We offer a full refund, exchange, or credit note for unwanted items if reported to us within 7 days & returned within 14 days of receipt.

What we'll need from you:

- your order number
- details of the goods you intend to return
- preferred/appropriate reimbursement (refund or exchange)

Then, carefully repackage your return and pop it in the post to our Returns Address:

 

OKLA Returns

Oklahoma, 74-76 High Street

Manchester M4 1ES


A few niggly things:

- we don’t currently cover the delivery costs of returns, unless your goods are damaged or faulty
- goods must be returned in an unused & re-saleable condition
- all is not lost! Goods reported & returned after 14 days but before 28 days still qualify for either an exchange or credit note, because we’re nice like that
- we’re sorry, but we can’t process returns for earrings for hygiene reasons!

We endeavour to process any postal return, refund, exchange, or credit note within 14 days of receipt of the product.







Received a faulty product?


Dang, we’re sorry! If goods are faulty or damaged, we will offer a full refund, exchange, or credit note if returned to us within 28 days. We will bear the cost of returning faulty goods to OKLA, because we’re really, really sorry!